At Naha Beauty, customer satisfaction is our priority. If you receive a defective, damaged, or incorrect product, you may request a return or replacement within a specified period from the date of delivery.
To be eligible for a return, the product must be unused, unopened, and in its original packaging, along with proof of purchase. Due to hygiene and safety reasons, returns may not be accepted for products that have been opened, used, or damaged due to improper handling.
Once the returned product is received and inspected, we will notify you regarding the approval of your refund or replacement. Approved refunds will be processed within a reasonable timeframe through the original payment method.
Please note that certain products may not be eligible for return or refund unless they are received in a damaged or defective condition.
For return requests, customers are advised to contact our support team with relevant details.